FAQ – Frequently Asked Questions
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FAQ
How does it differ from other totems?
Sportello Remoto 4.0 is not a Totem.
Its technology is designed and developed to maintain a human experience in every aspect, and, above all, to be simple and easily accessible to everyone, unlike totems which are complex and cumbersome.
What is included in monthly rental fee for Sportello Remoto?
The monthly rental fee includes:
- the management system,
- the necessary servers,
- the manufactured unit,
- the connection,
- remote and local support,
- insurance against vandalism,
- any software updates that may be necessary for the system.
Is it possible to customize and/or adapt the aesthetic appearance of Sportello Remoto?
It is fully customizable, except for the central block (TV and the right column with specified positions).
Can it be installed anywhere?
Yes, it can be installed anywhere. It only requires these two prerequisites:
- a stable data connection,
- an indoor location.
How is it connected to the company’s CRM?
It can be connected to the company’s CRM via specific Web APIs.
Is it possible to connect it to our "queue management" system or do we need to use its own?
Sportello Remoto 4.0 has its own system to optimize multiple terminals in multiple locations with a single operator and includes SMS notifications.
In case of a power outage, what happens during a session?
The system remains autonomous for about 30 minutes with its own internal UPS (Uninterruptible Power Supply).
It has a 4G data backup.
Certifications
